For mixed flower arrangements, in the event that certain flowers are not available , we will replace with flowers of a similar value while maintaining the overall look and feel of the arrangement.

• Delivery fee is chargeable for all depends on areas. -color combination can change base on availability . (please leave a note at remarks).
• Each arrangement comes with a complimentary message card. Kindly type in your message during checkout.special message card available please call for enquirers.- non-refundable once confirmation have made .

Please read the terms in full before you use this Website. Using the website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

1. Price

• All prices listed are in Ringgit Malaysia
• All the product prices are inclusive 0% GST.
• Prices listed within www.gardenscents.com.my are valid for a maximum of 14days from the day or ordering, but are subject to change during peak periods and to accommodate the seasonal availability of the some flowers.
• Product prices exclude the delivery charge. The charge for your selected delivery area can be viewed in the Delivery Info section of the site.
• Kindly arrange the payment soonest possible after placing order(s) to avoid changes on prices and to reserve materials/stock to avoid any short supply.
• Prices do not include fees that may be charged by your bank (E.g. Bank charges, overseas transaction fees etc.). Please contact your bank directly for inquiries. As these charges is not imposed by us but bank, we will not consider it as ‘our charges’ for products and services.
• During the super peak season ( 14 days before and after the period ) specifically Valentine’s period , Mother’s day period  , Christmas, Chinese new year, Hari Raya, Deepavali ,and all others festive season due to the high demand, the flower cost especially imported flowers  will be increased multi-fold. Hence, Garden Scents reserved the right to increase price accordingly .

2. Order Acceptance Policy

• All orders and subscription requests received are subject to acceptance by Garden Scents.  Any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via bank transfer . If we offer you a refund, please note that admin processing & banks  take up to 14 business days to process and transfer the funds into your account.

3. Subscription prices

• The price for each order within a subscription is the price at the time that a subscription is set up. We reserve the right, at our absolute discretion, to raise our prices at any time for reasons including, but not limited to, price increases from our suppliers and partners. If we raise our prices, we will notify our subscribers and provide the option to cancel your subscription free of charge.

4. Payment

• Payment can be done by check out through our website by using credit card
• Or, by direct direct to our paypal account : gardenscents.payment@gmail.com
• Or, by bank direct transfer to our maybank account :Garden Scents , account number:514721120624.
• ** please noted that all direct transfer, all customer must send us the payment receipt by email to gardenscents.info@gmail.com or call / watapps to +6016-225 8272 .

We accept Visa and MasterCard credit cards. In order to offer the best security, all our payments are processed securely by MOLPay. For all ongoing subscriptions, your credit will be billed upfront on checkout for the entire cost of the subscription. If you create an account, your card will be stored securely so that you can check out on future visits without re-entering your card details. We never store or have access to your credit or debit card details.

5. Products

• All Products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
• The order that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full.
• Product requests, we will try to fulfill all requests to the best of our ability. For simple requests like changing the color of the flower from say, red to white, just put it down in the Add Comments about your order and we will try to accommodate the request subject to the availability of the color. However, for more complicated requests, such as arrangements to your specifications, please contact us to find out if it would be possible.
• Product pictures are shown for illustration purpose only. Fresh cut flowers might not fully bloom upon delivery. The color tones and sizes of flower buds might be slightly different from the pictures shown, depending on how the flowers are grown. The design and materials used for flowers and gifts might not be exactly the same, compared with the pictures shown on our website. However, the value of the products is equivalent to items ordered.

Delighting customers is our ultimate aim. We always strive to deliver fresh flowers at its best condition and on time.

• (a)Freshness

We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last much longer. If you receive flowers that do not seem fresh, please contact our customer care at gardenscents.info@gmail.com  to inform us immediately. If, at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at our next available delivery date or a refund. Please include a photo of the problem flowers within 12 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that admin processing & banks estimate take up to 14 business days to process and transfer the funds into your account.

• (b) Damage

Our flowers are packed carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care at gardenscents.info@gmail.com to inform us immediately so that we can arrange a replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers within 12 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that admin processing & banks estimate take up to 14 business days to process and transfer the funds into your account.

• (C ) Non Delivery

We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don’t turn up, (i.e. if your flowers have not arrived within 3 days of their intended delivery date), please contact our customer care at gardenscents.info@gmail.com to inform us. We will send you a replacement on our next available delivery date, or a refund. If we offer you a refund, please note that account processing & banks estimate take up to 10 business days to process and transfer the funds into your account.

6. Offers and promotion codes

• At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.
• In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made.
• As our special offers are contingent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.
• We also reserve the right, at our absolute discretion, to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount.
• Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the Garden Scents service, and are only available once to any one person.
• Discounts and credits cannot be used in conjunction with any other offers.
• Unless otherwise stated, we only allow one promotion code to be used per order.

7. Order

• When completing the order you shall be required to provide us with your complete personal details, the recipient details and all necessary payment details.
• Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full recipient details and your contact telephone number or e-mail address so that we can notify you in the order that any delivery problems are encountered.
• Delivery is valid with minimum purchase of RM 60  and above in a order.
• As soon as we receive your submitted order we will send an e-mail confirming your order details and advising you that your order is being processed

8. Delivery

(a) Delivery Information

• Delivery at Klang Valley (KL & Selangor)

Delivery is available 7 days a week (excluding Labour Day and Chinese New Year), and yes we offer same day flower delivery.

Same day deliveries order must be received by 12noon (Malaysian time – GMT+8.00). As a part of the checkout process you will be able to select on demand flower deliveries or subscribe to weekly flowers

For order received after 12noon (Malaysian time – GMT+8.00), it will depend on our operational availability. We will try to arrange for same day delivery, otherwise it will be made the next day.

Normal delivery times are 10am-5pm (Malaysian time – GMT+8.00) daily for orders going to a office, before 2pm (Malaysian time – GMT+8.00) for orders to a high school and before 7pm (Malaysian time – GMT+8.00) for orders going to a residence, hotel, or hospital.

During major festival seasons such as Valentine’s Day and Mother’s Day delivery times are 9am-8pm (Malaysian time – GMT+8.00) .

Specific Times : We are unable to guarantee delivery at a specific time, but we will do our best to accommodate your request. You may request a time frame in the comments box when ordering.

Sunday/Public Holidays/Festival Seasons (Eg : Valentine’s Day, Mother’s Day, Hari Raya, Christmas and Chinese New Year) Delivery Times : No specific time.

Our subscription plan offers weekly, bi-weekly and once a month deliveries of luxury fresh flowers. We will deliver your subscription order(s) every Wednesday/Thursday of the week. Every week comes with a different combination of imported fresh flowers.

Although our team will always try our best to ensure punctual delivery for our customers, Garden Scents cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the postal service that we use or anything else outside of Garden Scents’ control.

In the event of a non-delivery, please contact us at gardenscents.info@gmail.com. It is the customer’s responsibility to contact us within 1 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.

We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.

If you change address, you must update your address details on the “My Account” section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done by 10am one (1) day before the intended delivery day. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.

The customer is responsible to ensure that your recipient is present at the shipping address at the time of delivery. No refund will be issued if the flowers have been duly delivered to the shipping address as prescribed by the customer. In the event a delivery is re-scheduled or re-routed upon the request of your recipient or you, a re-delivery fee will apply.

We reserve the right, at our absolute discretion, to cancel your order if it becomes apparent to us that the postal or courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can’t, we won’t risk disappointing you.

• Delivery Outside Klang Valley

Order must be placed at least 3 day in advance excluding Sunday and Public Holidays, before the desired delivery time.

The floral arrangements may vary as we will assign associate florists in each particular region to fulfill your orders.

We reserve the right not to accept your order when we do not find a suitable florist at your selected outstation area. This is caused by the lack of reliability of the florist at certain outstation areas.

• Delivery for Festival Seasons (Eg: Valentine’s Day, Mother’s day, Hari Raya, Christmas and Chinese New Year)

As festival season is our peak time, we will try our best to accommodate your requests. Kindly place your order at least 3 days in advance for delivery to Klang Valley and 4 days in advance for delivery to outside Klang Valley.

• Coverage Areas

Klang Valley, Kuala Lumpur (Wilayah Persekutuan),Selangor. Outstation is subjected to the associate available florist, please call in for enquires before order.

• Delivery Practice

Our standard delivery time is from 10am to 5pm. Delivery time after 5pm to 12am incurs extra delivery charge. Kindly call or WhatsApp us at 016 225 8272 to enquiry the delivery charge and make the arrangement.(subjected to the delivery service availability)

Our delivery team will  try the best to deliver the products to the named recipient directly.Yet, We might deliver the products to receptionist/colleague/neighbour/family, for example of the following conditions :-

For delivery to office: deliver to receptionist, recipient’s colleague or guard house if runner unable to enter the premise or recipient not around/ not available.

For delivery to house: Deliver to recipient’s family member, neighbor or guard house if runner unable to enter the premise or recipient not around/ not available.

For delivery to college/ university campus: Deliver to recipient’s friend if we can’t contact recipient. Please provide us recipient’s friend contact number for arrangement.

• Circumstances beyond our control
  • Adverse weather conditions

During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren’t able to refund or offer re-delivery of affected orders.

• Force Majeure

Garden Scents shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Garden Scents’ reasonable control.

9.Customer and recipient personal information

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.

Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.

During the checkout process, we ask for the following personal information:

• Customer’s email address

We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer’s email for marketing communications from time to time. Please ensure that email addresses are accurate.

• Customer’s full name and address

We use this information for credit and debit card validation.

• Customer’s telephone number

We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.

• Recipient’s full name and address

We require this information in order to deliver the flowers you have ordered. It is vital that the recipient’s address is accurate.

10.Delivery Charges/ additional charge

• Delivery charges are imposed based on delivery address. (E.g.: If 3 different products are delivered to 1 address, it is only charged for one delivery point.)
• If recipient is not at the point of delivery or the products cannot be delivered or an incorrect recipient address (for any reason) is given, re-delivery charges are imposed for each subsequent attempt to deliver the orders.
• Additional delivery charges will also be imposed for the delivery which is out of our normal delivery time. (5:00pm to 12:00 am ).
• It might be subject to products touch up fees if sender or recipient decided to delay the delivery (e.g. day after or max.3 days ) after production done.
• Delivery charges are imposed to collect cards or special gift items from customer to be delivered together with flower ordered.( please call for charges enquires)

11. Order changes

• If you wish to change your order or subscription, please do so by contacting us at gardenscents.info@gmail.com . We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested by 10am one (1) day before the intended delivery day.

 

12.Cancellation policy

• On demand orders can be cancelled by 10am one (1) day before the intended delivery day.  Admin processing fee of 20% of the total your  payment  will be imposed on each refund made. You can cancel by contacting gardenscents.info@gmail.com.

• However, there is no refund upon completion of production or production of the flowers prepared. Production will be done either the day before or on the day of delivery date specified by sender.
• Unsuccessful delivery due to incorrect details provided will be no refunded. Sender/Recipient will be contacted to make an alternative arrangement.
• Instead of cash refund, the payment can transform as credit note , new order has to be arranged by sender within 14 days (from the day we receive confirmation from sender) to utilize the full credit balance in 1 order.If we are unable to get any feedback from sender on how to utilize the credit balance, we will hold the credit balance for 7 days from the payment date. After this period of time, credit balance is forfeited.
• If the order is cancelled by garden scents : Full refund will be arrange credit back to customer.
• If sender had made the payment but actual delivery address is out of our delivery coverage area, admin charges of 20% will be deducted (during refund) from the total payment made.
• All refund will be take up to  14 business days from the day of customer  banking details provided.

 

13.Complaint / Feedback

• Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.
• In the event of complaint or feedback, kindly provide the product pictures (clear & close-up shot on defect item) immediately once received the items via e-mail or latest to be 12 hours from the time we delivered the products in order for us to initiate the investigation as most of our products are perishable.
• Kindly keeping the products in original packaging/layout and do not proceed with any alteration/remove/dispose of structure/ingredient on it for us to investigate (We might need to collecting back the product delivered) the cause of issue. Sorry to informed that to be fair with all parties, we reserved the right of not to investigate/compensate any complaints submitted if the products been removed/altered/disposed by recipient or we only received the complaint/feedback 12 hours after the time product delivered.
• During the investigation, we might contact sender and recipient for further information/discussion. We will look into each case and reserve the right for the conclusion.
• If we do not hear from you within 12 hours from the time products delivered, we take that the products are delivered in good order.

14. Customer service

• If you have any further questions or feedback, please contact our Customer Service Department, which is available Monday-Saturday 10:00am-5pm.
• Email: gardenscents.info@gmail.com
• Phone Number: +6016 225 8272

15. Contact us

Garden Scents

Main:-

G18, Garden scents, 1 Mont Kiara Mall, no 1 , jalan kiara ,50480 KL

Outlets:-

• Taman desa-De Market (entrance), 1 st floor, podium block , Faber tower, jalan desa bahagia, taman desa 58100 kl.
• Desa pandan- Lot2, Ground floor, G-village.35, jalan 1/76 desa pandan, 58100 kl
• Desa parkcity –Lot GF22 Max Value (entrance) no.5 , The waterfront@parkcity, persiaran residen , desa parkcity, 52200 KL.
• Desa parkcity- A-B1-1, Village Grocer (entrance), plaza Arkadia, jalan intisari desa parkcity, 52200 kl.

Business Hours

Monday-Sunday 10:00 am -10:00 pm

Monday-Saturday 10:00 am – 9:30 pm (G-village only)

Sunday 10:00 am -8:30 am (G-village only )